SHIPPING AND RETURNS
Shipping Policy
Delivery Time:
-
We offer standard shipping within India. Delivery timelines typically range from 3-7 business days, depending on your location.
-
Remote locations or unforeseen circumstances may occasionally cause slight delays.
Shipping Costs:
-
Shipping in India is free of charge. We currently do not cater international shipping through this website. Please do contact us for international shipping.
Order Processing:
-
Allow 1-2 business days for order processing before shipment.
Additional Information:
-
You can be notified via email with tracking information once your order ships.
-
Unfortunately, we will not be responsible for delays caused by the courier service or unforeseen events.
Return & Exchange Policy
At Artisans of Heaven, we want you to be completely satisfied with your purchase. We offer a hassle-free return and exchange policy for a period of 10 days from the date of delivery (subject to certain conditions):
-
Eligible Items:
-
You can return or exchange most unused and unworn items in their original packaging with tags attached.
-
-
Reasons for Return/Exchange:
-
You can return or exchange items if they are damaged, defective, or not as described.
-
-
Return Process:
-
Please do contact us through telephonic call or e-mail for initiating return process.
-
-
Refunds:
-
Refund processing time takes typically 3-7 business days.
-
Refunds will be done to the mode as agreed during discussions with customer care.
-
Important Note:
-
Original shipping charges are non-refundable unless the return is due to an error on Artisans of Heaven's part.